Privacy Policy

Privacy Policy

Privacy policy last updated 1st July 2023


This privacy policy explains our approach as to how we will gather, use, disclose and manage data that is collected from you or shared with us. It covers both personal information that may identify you, and general information.

Throughout this policy “us”, “we”, or “our” refers to Measure Well Limited. This policy applies to any data held or processed by Measure Well.  In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

Your information is your information, and we understand that, which is why we are committed to respecting the privacy, protection and confidentiality of anyone who visits our website. This policy will inform you of the nature of the personal information about you that is processed by us and how you can request that we delete, update, transfer it and/or provide you with access to it. Your personal data will not be used for any unintended purpose or shared with a third party. Apart from details provided in this policy, we do not disclose, share or sell to a third party, any data or information collected via our website.

This policy is intended to help you make informed decisions when using our website and our services. Please take a moment to read and understand it. Please note that it should be read in conjunction with our website Cookie policy.

If there are any points in this policy that you are not satisfied with then we advise you to leave our website.

Who we are and what we do

Measure Well Limited (Company No, 13121169) whose registered office is at 2-6 Adventure Place, Hanley, Stoke-on-Trent, ST1 3AF. Provides a digital service to capture and evaluate changes in health and wellbeing and offers training and consultancy to support this service.

Our privacy policy complies with UK law and implemented accordingly and includes the regulations required by EU General Data Protection Regulation (GDPR).

Our website is hosted by CLYQ, their privacy policy can be found here

We are required by law to inform you about your rights and our obligations regarding the processing and the control of your personal data. To adhere to this we request that you read the information provided at the Information Commissioner’s Office.

How to contact us

If you have any questions about this policy or wish exercise your rights set out in this policy, please contact our team by sending an email to or writing to us at Privacy, Measure Well Limited (Company No, 13121169) whose registered office is at 2-6 Adventure Place, Hanley, Stoke-on-Trent, ST1 3AF.


If a complaint is raised we will act accordingly, investigate and provide a response. If we believe the complaint is applicable or we are required by law, we shall take action and remove any content during the investigation. You can do this by contacting us via the options outlined in the ‘How to contact us’ section of this policy and provide details of your complaint.

We will take every effort to address and resolve your complaint in a timely manner and reach an agreed outcome. If you are not satisfied in any way on how we process your personal information, you have the right to report a complaint with the Information Commissioner’s Office (ICO). Please visit

How we process information

We collect and use your personal information in a variety of ways, for example, you may issue an email to request further information on our Measure Well services.

We have set out below the ways in which we collect and process your personal information and the reasons why we use it. If the way we use your data changes, if required by law, we shall notify you of the change and our policy will be updated.

Information we process

There are some actions where there is no contractual relationship between us, for example when visiting our website to browse or request further information or support. Wherever possible, we will aim to obtain your explicit consent to allow us to process your information. Examples of this, requesting you to agree to our use of cookies when you visit our website. You may give us your consent implicitly, as an example requesting for more information or support which you would reasonably expect us to respond via email using your personal information.

Raising a support form

When a request is raised to ask a question, for further information or support is required, either via our website, email or telephone, we will collect the data that you have provided. This is to assist us to review, take action and reply with any information that is required. In order to improve our service and allow us to effectively address any requests, we may record your request and our response to improve our processes.

We may retain personally identifiable data associated with your message to be able to monitor and track any exchange or communications with you and improve our service. This would be details such as name and email address. These details will not be shared wider or with any third party.

Entering a licence agreement

If you enter a licence agreement with us, as part of this process we collect minimum personal data necessary to process the agreement. The personal data will be held by us as per the information detailed in the terms and conditions of your licence agreement.

Information processes outside of the European Union

Although our website is hosted in the United Kingdom, we may on occasions use outsourced services that are outside of the European Union to support activities within our business. Therefore data we have gathered within the United Kingdom or any other country, may be processed outside of the European Union.

In order to prevent misuse and security while processing data that may be transferred outside of the European Union the following points are followed:

  • all data processors will adhere to our rules regarding data processing
  • we are accredited with Cyber Essentials
  • we are registered with the Information Commissioner’s Office
  • we apply data protection clauses within any contracts we have with data processors and apply any specific clauses applicable to that country
  • we will comply with a code of conduct approved by a supervisory authority in the European Union specific to that country

How long we retain your personal information

Except as otherwise detailed in this privacy policy, we will keep your personal information only for as long as required by us. This will be to provide you with the services you have requested, to comply with law which included the period required by the tax authorities, or to support a claim of defence in court proceedings.

How to access your personal information and your other rights

You have the following rights in relation to the personal information we hold about you.

Your right of access

If you ask us, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information. You can do this by contacting us via the options outlined in the ‘How to contact us’ section of this policy. Following a review of your request, we will inform you when we expect to provide you with the information, and if we require any fee for providing the requested information to you.

Your right to rectification

If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it rectified. If you ask us, we will take action to rectify and advise you accordingly. You can do this by contacting us via the options outlined in the ‘How to contact us’ section of this policy.

Your right to erasure

You can ask us to delete or remove your personal information in some circumstances such as where we no longer need it or you withdraw your consent (where applicable). You can do this by contacting us via the options outlined in the ‘How to contact us’ section of this policy.

Your right to restrict processing

You can ask us to block or suppress the processing of your personal information in certain circumstances such as where you contest the accuracy of that personal information, or you object to us processing it. You can do this by contacting us via the options outlined in the’ How to contact us’ section of this policy.

This may not stop us from storing your personal information though. We will inform you before we lift any restriction.

Your right to data portability

With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you have provided us with (in a structured, commonly used and machine readable format) and to reuse it elsewhere or to ask us to transfer this to a third party of your choice. You can do this by contacting us via the options outlined in the ‘How to contact us’ section of this policy.

Your right to object

You can request us to stop processing your personal information, and we will do so, if we are:

  • relying on your own or someone else’s legitimate interests to process your personal information, except if we can demonstrate compelling legal grounds for the processing
  • processing your personal information for personalised direct marketing or
  • processing your personal information for non-personalised direct marketing

Verification of your request

Upon receipt of any request to access, rectify, erase, restrict processing or portability of personal information, we will first take reasonable steps to confirm and verify your identity before proceeding with any actions. This step is complete in order to safeguard your personal information. If we have any concerns we will advise and inform you.

Security of data shared between us

For data shared between us Secure Sockets Layer (SSL) certificates are used to verify our identity to your browser and also to encrypt any data that you provide to us. Where information is transferred between us, you have the opportunity to check that this is done securely. Look for a locked padlock symbol or an alternate symbol that displays a trust mark in your browser URL bar or toolbar.

Review and updates to the privacy policy

We may be required to update this privacy policy when necessary. The terms that apply to you are those provided in the privacy policy available on our website on the day and time you use our website. We recommend that you print a copy of the privacy policy for your records.

If you do have any questions regarding our privacy policy you can do this by contacting us via the options outlined in the ‘How to contact us’ section of this policy.