How to Undertake a Successful Service Evaluation

A service evaluation is a way to define or measure current practice within a service.

Course description

This course will help you to understand how to prepare for and undertake a successful service evaluation whether you are evaluating processes, outcomes or quality. You will be given the opportunity to work through three cases learning as you go. You will be shown how to prepare an implementation plan and how to report on your findings.

Learning outcomes

• You will better understand why you might undertake a service evaluation
• You will be able to identify the key areas to plan for when doing a service evaluation
• You will learn how to get your organisation ready to do a service evaluation
• You will will be able to identity suitable tools for use as part of your evaluation
• You will learn how to manage information
• You will learn how to prepare a basic report on completing a service evaluation